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We are a world-leading provider of online hotel reservation services, offering great service and discounted rates. We have been online since 1998, operating in accordance with the highest ethical and business standards.
Orient Travel & Tours Sdn. Bhd. a licensed (inbound& outbound) travel agency by Malaysia's Ministry of Culuture, arts and Tourism with back to back support from more than 500 Malaysia 's Hotels and Resorts ranging from 3 Star to 5 Stars. Orient Travel is an innovative on-line travel company offices located in Penang and Kuala Lumpur offering 500 discounted hotels in Malaysia. The Company boasts of its officers who have years of valuable experience in the tourism industry that translates into a total of 25 years of accumulative expertise in travel and hotel reservation.
We have a dedicated, multilingual team of highly trained reservation consultants and we guarantee you personal and efficient service to assist with any enquiries that you may have. We realise that you - the customer, are our most important asset and work towards making your experience with us as enjoyable as possible.
The Web Site
Unprecedented attention is given to the customer's selection and purchasing process on-line. The result is that all our customers experience a simple and quick booking process whilst receiving detailed information to allow informed choices to be made. Furthermore, the web site is able to confirm availability of the customer's selected hotel immediately.
We cater for every budget, from 3 star to 5 star. Our web site offers popular international chains, small boutique hotels, French chateaux and English manor houses to name a few. We individually negotiate with each hotel we sell, to ensure our customers receive great rates and there are no hidden extras: all our rates include taxes and service charges and in most European hotels we even include breakfast!
To assist our customers' selection of the hotel best suited to their needs we provide a full list of amenities and an independent report for each hotel. These are written by travel professionals who have personally visited the hotels and they provide an honest and up-to-date appraisal of each property. For most properties we also provide hotel location maps plus interior and exterior photos to avoid any surprises.
Advanced security technology has been built into our web site to ensure optimum security for credit card transactions. The credit card information and personal details of every customer are protected throughout their dealings with us. Our Digital Certificate from Thawte is proof that our site has passed stringent security tests and that all our credit card transactions use Secure Socket Layers (SSL) encryption. Our customers can be assured that the information they send to We cannot be intercepted or decrypted by anyone else.
Professional Customer Care
We pride ourselves on offering a service that surpasses our customers' expectations. Our Customer Care Centre supports our web site with staff on hand to answer questions by telephone and email, thus providing the human interface that even the most confident of web-shoppers appreciate. We have been in the business long enough to know that not all travel plans run smoothly, which is why our help is only a phone call away.
Travel is the largest and fastest growing business on the internet and We will continue to develop and build its brand and business on a global scale. We will continue to work closely with an increasing number of new partners whilst rapidly expanding the number of affiliates who link to our sites and opening new offices assisting the excellent reputation that we have established to be spread to new markets worldwide.